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Support Desk

Your support operations hub. Triages support tickets, tracks KPIs, and escalates urgent issues. Connects to Zendesk, Linear, or any ticketing tool.

Category: Business Heartbeat: Every 30 minutes Skills: ticket-triage, escalation-alert

What this agent does​

  • Connects to your ticketing tool (Zendesk, Linear, etc.) via Composio
  • Categorizes tickets by severity and impact
  • Builds a support dashboard with KPIs and ticket tables
  • Escalates P0/P1 issues immediately via connected channels
  • Identifies patterns across tickets (recurring issues, volume trends)
  • Tracks resolution times for trend analysis

Canvas dashboard​

The Support Desk agent builds dashboards with:

  • KPIs — open tickets, resolved (7 days), average response time, CSAT score
  • Charts — ticket volume by day, breakdown by priority
  • CRUD table — tickets with subject, priority, status, and created date

Heartbeat behavior​

On each heartbeat cycle, the agent:

  1. Scans for new tickets since last check
  2. Categorizes by severity
  3. Alerts on P0/P1 tickets immediately via send_message
  4. Updates dashboard KPIs
  5. Runs daily pattern analysis (recurring categories, volume trends, SLA breaches)

Escalation priorities​

  1. P0 Critical (service outage, data loss) — immediate alert + escalation
  2. P1 High (major feature broken) — alert within 15 minutes
  3. P2 Medium (partially broken feature) — batched in daily digest
  4. P3 Low (cosmetic, edge case) — weekly summary
  • Zendesk or Linear — for ticket data
  • Slack or Discord — for escalation alerts

Customization ideas​

  • "Connect Zendesk and build a support dashboard with ticket volume trends"
  • "Alert me on Slack immediately when any P0 ticket comes in"
  • "Track average resolution time by category"
  • "Send a weekly report of recurring issue patterns"