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Support

Need help? Here's how to get assistance with Shogo.

Self-help resources​

Before reaching out, check these resources:

Ask the AI​

The AI agent in your project can often help resolve issues:

"Something isn't working with [feature]. Can you investigate and fix it?"

"I'm getting an error when I [action]. Can you help?"

The AI can diagnose and fix many issues faster than external support.

Contact support​

If you need human assistance:

  • Email: Contact us through the Help menu in the app
  • In-app help: Click the help icon in the sidebar

When contacting support, include:​

  1. What you were trying to do — Describe the task or feature you were working on
  2. What happened — Describe the unexpected behavior
  3. What you expected — Describe what should have happened
  4. Screenshots — If applicable, include screenshots showing the issue
  5. Project details — The project name and workspace

Response times​

Response times depend on the nature of the issue and your plan:

PriorityDescriptionTarget response
CriticalAgent is down or data lossWithin hours
HighFeature not working, blocking your workflowWithin 1 business day
MediumNon-urgent issue, question, or suggestionWithin 2 business days
LowFeature request, general inquiryWithin 5 business days

Feature requests​

Have an idea for improving Shogo? We'd love to hear it:

  1. Use the Feedback option in the Help menu.
  2. Describe the feature you'd like and why it would be useful.
  3. Include examples or screenshots if they help illustrate your idea.

Bug reports​

If you've found a bug:

  1. Note the steps to reproduce the issue.
  2. Take a screenshot or record the behavior.
  3. Report it through the Help menu with as much detail as possible.

Status and uptime​

For information about Shogo's service status and any ongoing issues, check the status page linked in the app footer.